The nature of how consumers are using credit is changing at such fast a rate; that bankers cannot always invent new products fast enough to match it. Innovations such as “interest only mortgages”, “intelligent financing”, and “low-interest for the life of a balance credit cards”, are the results of banks reactively responding to customer demand,…
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Today’s financial services institutions face the ongoing challenges of risk management and payment fraud in a rapidly changing global-technological environment. Are these merely symptoms of a looming future problem? Joe DiVanna discusses the future of payment systems and the birth of 3-dimensional operational risk. This lecture examines fraud and risks from several perspectives: how do…
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All banks have some form of strategy; what separates great performing banks from their less successful counterparts is how they execute the implementation of their strategic efforts and how they measure their performance. This 1 or 2-day programme will examine the fundamentals of developing a banking strategy, how different approaches to implementation deliver vastly dissimilar…
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Technology is redefining how financial service providers interact with customers. To date the provider has been in control; however, the relationship with customers is about to take a drastic change as customers will soon be able to design their own banking relationships. However, on the horizon are new opportunities for fee income, cross selling, cost…
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