Technology is redefining how financial service providers interact with customers. To date the provider has been in control; however, the relationship with customers is about to take a drastic change as customers will soon be able to design their own banking relationships. However, on the horizon are new opportunities for fee income, cross selling, cost…
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The intrinsic significance of money is relative to society’s perception of what is valuable. This lecture takes an informative but light hearted look at the nature of money, how society values money and how with today’s technology anyone can mint their own currency. Money systems like M-Pesa in Kenya, airline miles and various other value-based…
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Why are some organizations exciting places to work? Why are some employees empowered to make decisions, why is innovative thinking part of a group culture, resulting in quantum leaps in productivity? This lecture uses examples from various industries to examine the nature, behaviour, attributes and culture of organizations and banks that excel at achieving a…
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Traditionally, banks have been in control of what they offer to customers. Now, customers are redefining the relationship as they are able to design their own banking relationships. Attracting and retaining customers has been transformed into a process of understanding how customers use products with multiple distribution channels. Never before have banks had to know…
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