Looking at 5 of the UK’s major players in the retail banking market, Joe’s latest research investigates the effects of the crisis on consumer lending and deposits from 2007 to the present day.
Jun
21
The End of Management and the Transformation to Leadership
In today’s evolving business environment, organizations must be agile, responding quickly to changing market conditions and new customer demands. Decision-making must be pushed down to empowered employees to exceed customer expectations and enable the firm to meet the competition head on. Unfortunately, in the 21st century Corporation, managers sense that they are losing control while…
Read More
May
03
Building Customer Intelligence: Searching for profitable customers
Traditionally, banks have been in control of what they offer to customers. Now, customers are redefining the relationship as they are able to design their own banking relationships. Attracting and retaining customers has been transformed into a process of understanding how customers use products with multiple distribution channels. Never before have banks had to know…
Read More
Oct
20
Market Positioning Strategy, African Banking Corporation
Looking at demographics in 5 major Africa countries (Botswana, Zimbabwe, Zambia, Tanzania and Mozambique), Joe’s research on market segmentation examines the lifestyles and lifestages of the banking and non-banked population in Sub-Saharan Africa, in order to approach the problem of how banks should construct a strategy to cater for specific markets.
